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Shared Resource Services

We can transform your business through dedicated head or shared resource help desk.

Live agents to deal with your customer queries, issues or complaints, offering a true, 24 / 7 support and contact process and customer experience. This can be delivered through modern platforms on FB messenger, whats app and SMS.

How we do it

We offer premium live chat platforms available at incredible value, starting from just £99. We achieve this by sharing the resource and therefore the cost across several businesses, reducing the level of expenditure required to activate live chat. A lot of businesses want the option for new and existing customers to contact them online through live chat, but find it doesn’t require a dedicated person, at least to begin with.

That’s where shared resource services can help, by reducing the cost and sharing the resource. With a modern, low cost digital customer solution, shared live agents can offer a superior online customer experience, while reducing your business costs. Contact us today to discover how we can turn on a fully digital customer service and support through shared resource for less than you think.

 

 

 

NEEDS ANALYSIS

We start with a free no-obligation consultation call, where we listen to you and your team, to understand your needs and goals. Then we work with you to create an onboarding process that gives you the freedom to be involved as much or as little as you like.

 

 

 

RECRUITMENT

We start with a free no-obligation consultation call, where we listen to you and your team, to understand your needs and goals. Then we work with you to create an onboarding process that gives you the freedom to be involved as much or as little as you like.

 

 

 

 

 

ONBOARDING

When you are happy with a selected candidate, we send over your staffing contract. Our agreements are on a month by month basis, following an initial 3 months. So, we don’t require any long terms agreements!

All contracts include office space, overhead costs, hardware, pensions and payroll. Our candidates are an extension of your local office, so we want everyone to be fully engaged from day one.

Finally, we make sure that when your new team arrives, they’re ready to hit the ground running!

 

 

BENEFITS

 

SOFTWARE WITH TICKETING PROCESS

 

SHARED OR DEDICATED AGENTS

 

HUGE COST SAVINGS

 

ACCESS TO TOP TALENT

Why work with us

  • Quality, handpicked candidatesHighly trained live chat agents improving customer experience online

  • Experienced and qualified staff Intelligent software fully supplied and integrated

  • Innovative software and platformsTicketing system with escalation process to ensure no customer gets lost and gets dealt with appropriately

  • No big tie-ins24/7 availability for logging tickets by your customers via chat, email or Facebook Messenger

  • Low-cost scalabilityTranscripts of the chats/ tickets and email notifications

  • Comprehensive delivery and support Pre chat surveys that pinpoint your customers’ name, geolocation, email, previous chat history, shopping history and more

  • Recruitment Manager Post chat surveys that contribute to learning about the value of the information you’re providing to customers

What Our Clients Say

We’ve transformed 100’s of businesses of the last 20+ years, helping them to scale and reduce costs.  Here’s just some of what our clients have to say.

Ben

TalkR

“Amazing quality of candidates and a super smooth process, these guys have the entire outsourcing function nailed – it just works”.

Mike

CRMT Digital

“I used Causeway connect for one person initially after being impressed with them– now I have 10 staff with them – I think that says it all.”