Premium Outsourcing Built Around You

Evolved, Bespoke & Professional Business Process Outsourcing

We believe in the success of our services, as a result, we offer
a full money back guarantee.

Dedicated Remote Staffing

Reducing the cost of any desk-based job by over 60%.

Shared Resource Support

Access our shared live chat and support services from just £99.

Digital
Marketing

Get your business seen online for less.

Who are

Causeway Connect

We exist to help businesses grow through superior quality outsourcing and staffing services. We believe that reducing costs alone isnt enough when outsourcing, so pride ourselves on offering a premium service that runs deep through our business.

From £99, businesses can access our platforms and resource pools to drive accelerated growth and improve performance. Businesses of all sizes can leverage our infrastructure and expertise to take them to the next level.

PRESTIGE ONLY CANDIDATES

Guaranteed high
quality, trained staff.

NO UPFRONT
FEES

No initial cost with simple onboarding process.

PRESTIGE ONLYCANDIDATES Guaranteed high quality, trained staff.NO UPFRONTFEESNo initial cost with simple onboarding process.FLEXIBLE TERMS& CONDITIONSVarious options to suit your business.UNLIMITED FREEREPLACEMNETSINCREASED EFFICIENCYRATED EXCELLENT ON TRUSTPILOT

FLEXIBLE TERMS & CONDITIONS

Various options to suit your business.

PRESTIGE ONLYCANDIDATES Guaranteed high quality, trained staff.NO UPFRONTFEESNo initial cost with simple onboarding process.FLEXIBLE TERMS& CONDITIONSVarious options to suit your business.UNLIMITED FREEREPLACEMNETSINCREASED EFFICIENCYRATED EXCELLENT ON TRUSTPILOT

UNLIMITED FREE REPLACEMNETS

We replace any
candidate for free.

PRESTIGE ONLYCANDIDATES Guaranteed high quality, trained staff.NO UPFRONTFEESNo initial cost with simple onboarding process.FLEXIBLE TERMS& CONDITIONSVarious options to suit your business.UNLIMITED FREEREPLACEMNETSINCREASED EFFICIENCYRATED EXCELLENT ON TRUSTPILOT

INCREASED
EFFICIENCY

Half costs without
comprimising on quality.

RATED EXCELLENT ON TRUSTPILOT

Trusted and proven.
Customers love us.

“We have been using Causeway Connect’s services for over a year now. As a company we were skeptical at first as this was a new venture for us. However the service has been impeccable and our staff based in Macedonia are a asset to our business here in the UK, we have found them extremely hardworking and proactive with a drive to succeed in any task set that is extremely impressive, a true cost effective part of our business that we shall continue to grow.”
James H. - Career Manager Amsys

Premium Outsourcing Built Around You

No upfront costs, bespoke solutions, money back guarantee.
We are passionate about what we do, proud to be redefining and
reshaping outsourcing to meet 21st-century business needs with a
Premium outsourcing experience.

We enable businesses to effortlessly plug into our powerful tools, support and talent pool.

NO overhead increase - we host and supply equipment

NO big investment in systems or processes

NO upgrading to a larger premises or extensions

NO expensive finder fees or upfront costs

NO long term commitment

NO national insurance costs

About Causeway Connect

Solutions for every type of business to reduce costs and improve performance.

Through a mixture of people, platforms and technology we can help any sized business get to the next level. Our shared resource helpdesk makes outsourcing accessible to small businesses with a limited budget, while our dedicated staffing and digital marketing solutions help larger organisations reduce costs and scale at their own pace.  

1
YEARS IN THE BUSINESS
1 +
SUCCESSFUL PROJECTS
1 +
PARTNERSHIPS
1 +
COLLABORATIONS
Partner with

Causeway Connect

We work closely with our clients to understand their needs and budget, with a range of shared and dedicated services and platforms, we can find a cost effective solution to drive your businesses success.

Ben

TalkR

“Amazing quality of candidates and a super smooth process, these guys have the entire outsourcing function nailed – it just works”.

Mike

CRMT Digital

“I used Causeway connect for one person initially after being impressed with them– now I have 10 staff with them – I think that says it all.”

We solve business
problems

Enabling businesses to scale their operation without increased costs and overheads

We help drive leads, grow sales and improve processes

Delighting customers at every touch point while reducing costs

We’d love to show you what we can do for your business

Leave your details for a no obligation, free quote today and talk with one of our experienced business growth specialists

Causeway Connect can provide

  • Quality, handpicked candidates

    Based on your specific requirement.

  • Experienced and qualified staff

    Degree-educated, multilingual agents.

  • Innovative software and platforms

    Blending technology and people.

  • No big tie-ins

    Flexible monthly contracts with no hidden costs.

  • Low-cost scalability

    Build your business without the increased costs.

  • Comprehensive delivery and support

    We locate, hire and host agents.

  • Recruitment Manager

    Supporting and helping you every step of the way.

  • Dedicated or shared resource

    Array of options and to ensure the right fit for your business.

Why Choose

Causeway Connect

How We Do It

Low costs, high quality guarantee

Businesses can save up to 50 per cent on operating costs with Causeway Connect – without any reduction in the quality or service levels. We guarantee a high-quality output, our perfect fit promise and money back guarantee underpins this.

Accessibility and Language

We own a hi-tech communication and business centre in North Macedonia where we host hundreds of staff who work for our clients. Macedonia is few hours flight time away, meaning our customers can visit their team in the same way they would visit a remote office in the UK.

Time Zone
Difference

There are several benefits to North Macedonia over traditional outsourced locations such as India or Philippines. It’s just an hour ahead of the UK, ensuring that your remote team is in the same mind set and time zone, fresh and ready for a days’ work, as they would be in UK.

Selection
process

Our unique and robust process to finding the perfect candidate for our partners is part of our bespoke service, coming at no additional charge or finder’s fee, it’s a detailed 13-point process where we find the perfect match, but the final interview and decision is always with the customer.

Frequently Asked Questions

Most frequent questions and answers

We enable businesses to effortlessly plug into our low cost, highly skilled talent pool without the associated expense, time and investment associated with recruitment and management of staff. That means we support, host, and equip your team member or members, so there’s no investment in systems, processes or upgrading to a larger premises required. The staff are highly motivated with an exceptional work ethic that can often save you more than 50% on costs.  You’re also increasing the talent pool and range of skills available to you – with staff shortages in the UK across this give you access to top talent at half the cost.   

We can also offer 24/7 support with a range of flexible shared resources at a very affordable cost, this is supplemented by a range of low-cost language skills, if required. With no long-term commitment or contracts our flexible services can be used to cover short-term increases in output.  Your business can become a multi-sited operation with a European presence overnight, without any of the headaches, time consuming processes and cost associated with finding, interviewing, and recruiting talent. The talent and staff are very well looked after very well at Causeway Connect also – they are our most valuable asset so we treat them as such.  We’ve significantly invested in a large, contemporary, modern office with a higher-than-national-average salary on all positions to ensure our staff are happy and comfortable – our high retention rate of staff is a testament to this. Working with Causeway and having staff in Macedonia means you are supporting an emerging country with highly skilled staff, strong levels of English who have limited opportunities. Enabling employment and creating jobs, careers, and prospects to driven individuals who want to work for UK based businesses.  

From a client point of view, you just need to send us your Job description or wish list of skills and experience. Ideally, we’d also have a call to understand employment culture, full requirements for the role, ideal candidate and soft skills. We then do the rest although do believe the choice should be yours; so, we supply you with our recommended, pre-screened candidates for you to interview over video call to ensure the right chemistry is there and you find the perfect match for your business.  

 

Our 12 point process behind the scenes to get your perfect candidate:  

  1. We undertake the search for candidates via our own database, LinkedIn, Facebook, forums, head hunting, seminars, job fairs, job boards and more… 
  2. Causeway Connect interviews the best candidates from the above search to ensure candidates match the requirements provided in the JD 
  3. Causeway Connect conducts any specific tests (Language, technical skills,) that the customer requires us to do as part of the clients recruitment process 
  4. Short list of recommended candidates is provided to our internal Head of Sourcing 
  5. Short list is approved to be forwarded to the customer, to reflect the original meeting and ensure we have provide the perfect match for your needs 
  6. The recommended candidate CV’s are formatted, the interviewers notes added and sent to the customer 
  7. Meeting (virtual or face to face) with the customer to discuss the recommended candidates CV’s 
  8. Agree with the customer which of the ‘recommended’ candidates they wish to interview and when 
  9. arrange and set up the interviews with the customer and the candidates, create a detailed  ‘customer pack’ for each candidate including references 
  10. The customer interviews candidates  
  11. One of our sourcing Team will speak with you, to get your feedback, discuss the candidates and agree how you wish to proceed e.g. who would you like to be short listed for 2nd client interviews  
  12. After the process is complete, agree who you would like us to make an offer to and arrange all contracts and required documents.  

The simple answer is everything – you’ll only ever pay one, low, flat monthly rate. This includes the cost of a full-time staff member for Mon to Fri (if that’s the contract you’ve selected), any IT equipment including laptop and broadband along with any office furniture or specific requirements for the individual. The fee also includes the induction process and the ongoing localised support in the day-to-day management, HR processes, attendance monitoring and performance assessment.  

 

Our Offices are based in Skopje, North Macedonia. North Macedonia is a land-locked country settled in the heart of South-Eastern Europe. Due to several key factors, it’s fast becoming a hub for UK companies looking to get ahead of the outsourcing curve. Read our blog here on why we feel it’s the perfect location for UK business to ‘nearshore’ outsourced staff : https://causewayconnect.com/blog-post/what-makes-north-macedonia-the-next-big-outsourcing-location%E2%80%AF/. Our offices in Skopje are located in a very modern, highly spec’d office, fully furnished  with modern furniture in an open plan design including break out rooms, meeting rooms, kitchen and all the features of a modern work space. We’re very proud to have one of the highest rated and premium office in Skopje for our staff to thrive in. Watch our video to give you a better feel of our offices here : https://www.youtube.com/watch?v=ShuxlfiXrJM&t=5s Equally in these COVID times,  the individual can work from home, or blend WFH and office work, if requested by the client.  

Yes, all our staff and the roles you require can be provided 24/7/365. We specialise in providing businesses low cost, 24 coverage with several bespoke products that give UK businesses a 24/7 helpdesk presence, thacan also be multilingual, if desired. Several of our existing clients benefit from a 24 hour live help desk in several countries, time zones and languages, seamlessly managed and delivered by Causeway Connect at a low cost. 

Yes, we provide candidates and roles with a wide variety of language skills at an affordable cost

We only ask for a 90-day commitment at the commencement of the agreement, following that just one month’s notice to terminate the agreement. Additionally, should the candidate not turn out as you required during the initial 90 days, we will provide a replacement at no extra cost.  

You can be as hands on or removed as you’d like with your staff. Some businesses like daily catch ups with their team members, others more removed. Either way, we provide a comprehensive internal management structure that is responsible for ensuring that your team(s) members fulfil all their obligations and duties as you require. This extra layer of experienced, local management and support is provided at every step, with no cost or extra charge. You will be provided with a point of contact within the management team to enable you to discuss and agree any areas that you require. We also provide a suite of management tools that monitor and report on all areas of employment from Attendance, holidays though to recording performance and appraisals. Our management team is available 24/7 to ensure that even staff members that are working shifts have a clearly defined reporting and escalation procedure 

Simply put, no – we never charge any recruitment costs or finder fee, it’s all part of our comprehensive, premium staffing service where you pay one flat monthly fee.  

We believe in long term relationships with our clients, building successful teams and a lasting working partnership. If you’re not happy with your team member for any reason, we’ll find a solution, either by replacing the staff, or working with you to improve performance and resolve your dis satisfaction. Our management team will assess the issue to understand if the team member will benefit from additional training or coaching. If this is not possible or the client wishes we will simply replace the individual. Either way we will work with you to ensure your businesses success, – either through development, mediation or replacement.  

Yes, we encourage customers to come to Skopje, see the offices and meet with their team members. Your point of contact within our management team will make all the arrangements for you to get the most out of your visit. You can visit your team in Skopje as easily as you’d visit your team in the UK, as the flight routes are simple, direct and low cost to North Macedonia. We book Hotels and organise travel arrangements on your behalf, it’s less then 3 hours travel time with just 1 hour time difference so no jet lag or time zone difference.  Many of our clients enjoy the culture, food, low cost of living and weather so much, they often extend their stay or revisit with friends and family, such is the charming nature of the Macedonian culture and people. Equally the cost is minimal for your remote staff to come to visit UK, with many Macedonians’ enjoying the opportunity to come to the UK, having a strong affiliation and appreciation of UK culture 

Ready to Grow Your Business?

We’d love to hear from you and help your business scale to achieve its potential. Leave your details for a free, no obligation consultation and quote today.

See what our customers are saying

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