When you think of the different parts that make up a successful organisation having a decluttered and organised Human Resources Administrative Process is probably not the first thing that comes to mind. But, although underrated, it can set help set a structure for the company's internal teams. So, let's take a closer look at the job responsibilities of a Human Resources Administrator, and how companies can benefit from having an organised HR Admin process.
Prepare HR Documents
Let's start with the most obvious one. Every single employee needs to have a contract, and someone needs to prepare and make a contract. That person is the HR Admin. Anything that has to do with employment (including sometimes recruitment) is the HR's job to prepare. This includes responsibilities such as making contracts, communication with the employment office, revising company policies, creating HR reports etc.
Answer Employee Questions About HR-Related Issues
Most people don't know much about their labour rights or only know the basics. It's up to the HR Admin to be the point of contact for any HR-related queries that the employees might have. These questions can span many different topics, anything from how many vacation days they have left, approval to work from home or questions regarding their pension benefits. This is why the HR Admin must be very knowledgeable in these processes because neither the company nor the employee can afford to give or receive false information.
Create Reports on HR Metrics
Someone who works in Human Resources must know every single employee of the company (or the sector they're in charge of) inside out. This includes when they started working and when they left the company. A very important HR metric is the employee turnover rate of the company. An employee turnover rate is calculated by dividing the number of employees who left the company by the average number of employees in a certain period in time. This number is then multiplied by 100 to get a percentage. A good employee turnover rate that a company should strive to achieve is somewhere around the 10% mark.
Even though recruitment is its whole different thing, it still falls under the responsibilities of someone who works in human resources. Identifying new potential employees, contacting them and leading them down the employment funnel are some of the job responsibilities that a recruiter might havе – though these things must be understood in the context of the HR Admin position. Not only is this person responsible for finding new talent and acquiring them, but also retaining them and preparing all of the legal documents. This puts things into perspective as to how valuable an HR admin is for an organisation.
Whilst highly underrated, having a decluttered HR Admin process is invaluable for a company's internal structure. Working in Human Resources isn't for everyone, the person has to have strong interpersonal communication skills as well as labour law knowledge and analytical skills. The HR Admin needs to be able to give feedback to the company management, as well as to the employees. And all of this needs to be a smooth, straightforward process.
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