Shared Resource Services
Low Cost Live Chat & Help Desk

We enable businesses to effortlessly plug into our low cost, highly skilled talent pool without the associated expense, time and investment associated with recruitment and management of staff. That means we support, host, and equip your team member or members, so there’s no investment in systems, processes or upgrading to a larger premises required. The staff are highly motivated with an exceptional work ethic that can often save you more than 50% on costs.  You’re also increasing the talent pool and range of skills available to you – with staff shortages in the UK across this give you access to top talent at half the cost.   

We can also offer 24/7 support with a range of flexible shared resources at a very affordable cost, this is supplemented by a range of low-cost language skills, if required. With no long-term commitment or contracts our flexible services can be used to cover short-term increases in output.  Your business can become a multi-sited operation with a European presence overnight, without any of the headaches, time consuming processes and cost associated with finding, interviewing, and recruiting talent. The talent and staff are very well looked after very well at Causeway Connect also – they are our most valuable asset so we treat them as such.  We’ve significantly invested in a large, contemporary, modern office with a higher-than-national-average salary on all positions to ensure our staff are happy and comfortable – our high retention rate of staff is a testament to this. Working with Causeway and having staff in Macedonia means you are supporting an emerging country with highly skilled staff, strong levels of English who have limited opportunities. Enabling employment and creating jobs, careers, and prospects to driven individuals who want to work for UK based businesses.  

From a client point of view, you just need to send us your Job description or wish list of skills and experience. Ideally, we’d also have a call to understand employment culture, full requirements for the role, ideal candidate and soft skills. We then do the rest although do believe the choice should be yours; so, we supply you with our recommended, pre-screened candidates for you to interview over video call to ensure the right chemistry is there and you find the perfect match for your business.  

Our 12 point process behind the scenes to get your perfect candidate:  

1. We undertake the search for candidates via our own database, LinkedIn, Facebook, forums, head hunting, seminars, job fairs, job boards and more… 
2. Causeway Connect interviews the best candidates from the above search to ensure candidates match the requirements provided in the JD 
3. Causeway Connect conducts any specific tests (Language, technical skills,) that the customer requires us to do as part of the clients recruitment process 
4. Short list of recommended candidates is provided to our internal Head of Sourcing 
5. Short list is approved to be forwarded to the customer, to reflect the original meeting and ensure we have provide the perfect match for your needs 
6. The recommended candidate CV’s are formatted, the interviewers notes added and sent to the customer 
7. Meeting (virtual or face to face) with the customer to discuss the recommended candidates CV’s 
8. Agree with the customer which of the ‘recommended’ candidates they wish to interview and when 
9. arrange and set up the interviews with the customer and the candidates, create a detailed  ‘customer pack’ for each candidate including references.  
10. The customer interviews candidates  
11. One of our sourcing Team will speak with you, to get your feedback, discuss the candidates and agree how you wish to proceed e.g. who would you like to be short listed for 2nd client interviews  
12. After the process is complete, agree who you would like us to make an offer to and arrange all contracts and required documents.  

The simple answer is everything – you’ll only ever pay one, low, flat monthly rate. This includes the cost of a full-time staff member for Mon to Fri (if that’s the contract you’ve selected), any IT equipment including laptop and broadband along with any office furniture or specific requirements for the individual. The fee also includes the induction process and the ongoing localised support in the day-to-day management, HR processes, attendance monitoring and performance assessment.  

Our Offices are based in Skopje, North Macedonia. North Macedonia is a land-locked country settled in the heart of South-Eastern Europe. Due to several key factors, it’s fast becoming a hub for UK companies looking to get ahead of the outsourcing curve. Read our blog here on why we feel it’s the perfect location for UK business to ‘nearshore’ outsourced staff : https://causewayconnect.com/blog-post/what-makes-north-macedonia-the-next-big-outsourcing-location%E2%80%AF/. Our offices in Skopje are located in a very modern, highly spec’d office, fully furnished  with modern furniture in an open plan design including break out rooms, meeting rooms, kitchen and all the features of a modern work space. We’re very proud to have one of the highest rated and premium office in Skopje for our staff to thrive in. Watch our video to give you a better feel of our offices here : https://www.youtube.com/watch?v=ShuxlfiXrJM&t=5s Equally in these COVID times,  the individual can work from home, or blend WFH and office work, if requested by the client.  

Yes, all our staff and the roles you require can be provided 24/7/365. We specialise in providing businesses low cost, 24 coverage with several bespoke products that give UK businesses a 24/7 helpdesk presence, that can also be multilingual, if desired. Several of our existing clients benefit from a 24 hour live help desk in several countries, time zones and languages, seamlessly managed and delivered by Causeway Connect at a low cost.